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ZULUM CONCEPT PRIVACY POLICY

(October 25th, 2025)

 

INTRODUCTION

 

Zulum Concept DOO Beograd (Novi Beograd) (“Zulum Concept”, “we”, “our”, “us”) respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, and protect information about you when you visit our website or when you engage with us via our social media (collectively the “Site”), interact with our services, or become part of our loyalty club.

 

By using our Site, you agree to the collection and use of information in accordance with this Policy.

 

1. DEFINITIONS

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  • Company: Zulum Concept DOO Beograd (Novi Beograd) – Zulum Concept

  • Personal Data: Any information that identifies or can identify an individual, such as name, email address, date of birth, or delivery address.

  • Non-Personal Data: Data that cannot be used to identify an individual, such as anonymized website statistics or aggregated analytics.

  • Account: A profile created by you on our Site or in our loyalty club.

  • Cookies: Small text files stored on your device to help us analyze site usage and improve your browsing experience.

  • Data Controller: Zulum Concept, which determines the purposes and means of processing personal data.

 

2. INFORMATION WE COLLECT

 

We collect two main types of data:

A. Personal Data

 

We may collect and process the following types of personal data:

  • Name, surname, email address, phone number, and delivery address.

  • Date of birth (to provide birthday bonuses within the loyalty club).

  • Purchase history and loyalty program details.

  • Login credentials for registered users.

  • Information you voluntarily provide via our Contact Us forms (e.g., “Tvoj Zulum” custom service requests).

 

B. Non-Personal / Analytical Data

 

We automatically collect limited information about your visit, such as:

  • IP address, browser type, and operating system.

  • Pages viewed, time spent on the site, and referring URLs.

  • Anonymized analytics data (unless the user is registered or has placed an order before).

 

This anonymous data helps us understand how visitors use our website and improve user experience.

 

3. HOW WE COLLECT DATA

 

We collect data:

  • Directly from you (through forms, registration, or loyalty club membership).

  • Automatically via cookies and analytics tools when you browse our Site.

  • From prior transactions, if you are a returning customer.

 

4. COOKIES AND ANALYTICS

 

Our Site uses cookies to provide essential functionality and analyze traffic. Cookies help us:

  • Remember your login details and preferences.

  • Understand how visitors interact with the website.

  • Improve marketing and content relevance.

 

We use anonymized website analytics (such as Google Analytics). These tools collect data in a way that does not directly identify you, unless you are logged into your account or have previously ordered.

 

You can manage or disable cookies in your browser settings, but some features may not work properly without them.

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5. PURPOSE AND USE OF DATA

 

We process personal data to:

  • Provide our products and services.

  • Manage loyalty club benefits and birthday surprises.

  • Respond to customer service requests and fulfill custom orders.

  • Personalize user experience and send promotional updates (if consent is given).

  • Comply with legal obligations.

 

We never sell your data to third parties. We may share necessary information with trusted service providers (e.g., delivery partners, payment processors) strictly to complete your orders or requests.

 

6. DATA RETENTION

 

We retain your personal data only as long as necessary to fulfill the purposes described above, or as required by law. Analytical and non-personal data may be stored longer for statistical and performance monitoring purposes.

 

The Company will retain usage data for internal analysis purposes. Usage data is generally retained for a shorter period of time, except when this data is used to strengthen the security or to improve the functionality of our service, or We are legally obligated to retain this data for longer time periods.

 

7. YOUR RIGHTS

 

If you are based in the European Union or Serbia, you have the right to:

  • Access your personal data.

  • Request correction or deletion of your data.

  • Withdraw consent at any time (for example, unsubscribe from newsletters).

  • Request data portability or object to certain processing activities.

 

To exercise these rights, contact us at info@zulumconcept.com.

 

8. DATA SECURITY

 

We take appropriate technical and organizational measures to protect your data against unauthorized access, alteration, or loss. However, please note that no electronic transmission over the Internet is 100% secure.

 

9. CHILDREN’S PRIVACY

 

Our Site and services are not intended for children under 18. We do not knowingly collect personal data from minors. If we become aware that we have collected such data, we will delete it immediately.

 

10. CHANGES TO THIS POLICY

 

We may update this Privacy Policy from time to time to reflect legal, technical, or business developments. The updated version will always be available on our Site with the “last updated” date. The date the privacy policy was last revised is identified at the top of the page.

 

11. CONTACT US

 

If you have questions or requests regarding this Privacy Policy, please contact:

 

Zulum Concept DOO Beograd (Novi Beograd)
Email: info@zulumconcept.com
Registration number / Company ID: 22143352
Tax Identification Number (assigned by the Tax Administration of the Republic of Serbia): 115334207
Legal form: Limited Liability Company (LLC)
Registered office: Belgrade (New Belgrade), Milutina Milankovića 184

 

Last updated: October 2025

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